Cancellation and Refund Policy

At TheKeralaStore.com, we strive to ensure that our customers have a pleasant shopping experience. However, we understand that sometimes you may need to cancel an order or request a refund. Please read our Cancellation and Refund Policy carefully to understand your rights and obligations.

1. Order Cancellation

a. Cancellation Before Shipment:

• You can cancel your order before it is shipped. To cancel an order, please contact our customer support team at (+91) 9633520051 or (+91) 9446486768 as soon as possible. If your order has not yet been shipped, we will process the cancellation and issue a full refund to your original payment method.

b. Cancellation After Shipment:

• Once your order has been shipped, it cannot be canceled. However, you may be eligible for a return or exchange as per our Return Policy.

2. Refund Policy

a. Eligibility for Refund:

• Refunds are only applicable for orders that have been canceled before shipment or for products that are returned within 7 days of receipt, in accordance with our Return Policy.
• The product must be unused, in its original packaging, and accompanied by proof of purchase to be eligible for a refund.

b. Non-Refundable Items:

• Certain products are not eligible for refunds, including perishable goods, opened or used items, and items marked as non-returnable at the time of purchase.

c. Refund Process:

• Once we receive your returned product and it passes our inspection, we will process your refund. Refunds will be issued to the original payment method within [number of days, e.g., 7-10 business days]. Please note that the time it takes for the refund to reflect in your account may vary depending on your bank or payment provider.

d. Shipping Charges:

• Shipping charges are non-refundable unless the return is due to a defect or error on our part. In such cases, we will also reimburse the return shipping costs.

3. How to Request a Cancellation or Refund

To request a cancellation or refund, please contact our customer support team:

• Phone: (+91) 9633520051, (+91) 9446486768
• Branch Address: 38 B, Ushas Nagar, Vanchikkachirayil, Ayathil P O, Kollam, Kerala, 691021, India.

Provide your order number, the reason for the cancellation or return, and any other relevant information. Our team will assist you with the process.

4. Changes to This Policy

We reserve the right to update or modify this Cancellation and Refund Policy at any time without prior notice. Any changes will be posted on this page, and the date of the update will be reflected at the top of the policy. Your continued use of the website after any changes constitutes your acceptance of the new policy.