Privacy Policy

Last Updated: 04-09-2024

TheKeralaStore.com is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, TheKeralaStore.com. Please read this policy carefully to understand our views and practices regarding your personal data.

1. Information We Collect

a. Personal Information:

  • When you visit our website, create an account, place an order, or contact us, we may collect personal information such as your name, email address, phone number, billing and shipping addresses, and payment information.

b. Non-Personal Information:

  • We may collect non-personal information, such as your browser type, operating system, IP address, and the pages you visit on our website. This information is used to improve our website and enhance your shopping experience.

2. How We Use Your Information

We may use the information we collect from you in the following ways:

  • To Process Transactions: We use your personal information to process and fulfill your orders, including sending you emails to confirm your order status and shipping details.
  • To Improve Our Website: Non-personal information helps us analyze trends, manage our website, and gather demographic information to better understand our customers’ needs.
  • To Communicate with You: We may use your contact information to send you updates about your order, respond to inquiries, and inform you about promotions, new products, or other news related to TheKeralaStore.com.
  • To Protect Our Business: We may use your information to prevent fraudulent transactions, monitor against theft, and protect the integrity of our website.

3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted service providers who assist us in operating our website, conducting our business, or servicing you, as long as those parties agree to keep this information confidential. These service providers may include:

  • Payment Processors: We use third-party payment processors to securely handle your payment transactions.
  • Shipping Partners: We share your shipping information with delivery companies to ensure your orders are delivered correctly and on time.

4. Data Security

We implement a variety of security measures to maintain the safety of your personal information. Your personal data is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential. All sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

5. Your Rights

You have the right to:

  • Access Your Information: You can request a copy of the personal information we hold about you.
  • Correct Your Information: You can request that we correct any inaccurate or incomplete information we hold about you.
  • Delete Your Information: You can request that we delete your personal information, subject to certain exceptions.
  • Opt-Out of Marketing Communications: You can opt-out of receiving marketing emails from us by following the unsubscribe link in any marketing email.

6. Cookies

TheKeralaStore.com uses cookies to enhance your experience on our site. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. You can choose to disable cookies through your browser settings, but doing so may affect the functionality of our website.

7. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and the date of the update will be reflected at the top of the policy. Your continued use of the website after any changes constitutes your acceptance of the new Privacy Policy.

8. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us at:

  • Phone: (+91) 9633520051, (+91) 9446486768
  • Branch Address: 38 B, Ushas Nagar, Vanchikkachirayil, Ayathil P O, Kollam, Kerala, 691021, India.