Shipping and Delivery Policy

VOLKSLADEN MARKETSPACE PRIVATE LIMITED, we are committed to delivering your orders in a timely and efficient manner. At TheKeralaStore.com Shipping and Delivery Policy outlines the terms and conditions regarding the shipment and delivery of products purchased from our website.

1. Shipping Locations

  • We deliver to locations across India. Please ensure that the delivery address provided at the time of purchase is accurate and complete. We do not currently offer international shipping.

2. Shipping Charges

  • Shipping charges are calculated based on the weight of the products, the delivery location, and the shipping method selected at checkout. The applicable shipping charges will be displayed before you complete your purchase.

3. Delivery Timeframes

  • Standard Delivery: Most orders are processed and dispatched within [number of days, e.g., 1-3 business days] of receiving the order. Standard delivery typically takes [number of days, e.g., 5-7 business days] from the date of dispatch, depending on your location.
  • Express Delivery: If you choose express delivery, your order will be processed and dispatched within [number of days, e.g., 1 business day]. Express delivery typically takes [number of days, e.g., 2-4 business days] from the date of dispatch.
  • Delivery Delays: While we strive to meet the estimated delivery timeframes, unforeseen circumstances such as weather conditions, holidays, or logistical delays may affect the delivery schedule. TheKeralaStore.com is not responsible for any delays caused by factors beyond our control.

4. Order Tracking

  • Once your order has been dispatched, you will receive a confirmation email with tracking details. You can track your order using the provided tracking number through our shipping partner’s website.

5. Delivery Attempts

  • Our delivery partner will attempt to deliver your package up to [number of attempts, e.g., three times]. If the delivery is unsuccessful after these attempts, the package will be returned to our warehouse. In such cases, we will contact you to arrange for re-delivery, and additional shipping charges may apply.

6. Receipt of Goods

  • Upon receiving your order, please inspect the package for any signs of damage or tampering. If you notice any issues, please inform the delivery person immediately and contact our customer support team.

7. Undelivered Packages

  • If a package is returned to us due to an incorrect address, failed delivery attempts, or refusal to accept delivery, we will notify you to arrange for a re-delivery. Additional shipping charges may apply. If we do not hear from you within [number of days, e.g., 7 days], we reserve the right to cancel the order and issue a refund minus the shipping charges.

8. Lost or Damaged Packages

  • In the rare event that your package is lost or arrives damaged, please contact our customer support team immediately. We will investigate the issue with our shipping partner and work with you to resolve the matter, which may include sending a replacement or issuing a refund.

9. Contact Information

  • For any questions or concerns regarding shipping and delivery, please contact us at:
    • Phone: (+91) 9633520051, (+91) 9916676768  
    • Branch Address: Ushas Nagar, Vanchikkachirayil, Ayathil P O, Kollam, Kerala, 691021, India.

10. Changes to This Policy

  • We reserve the right to update or modify this Shipping and Delivery Policy at any time without prior notice. Any changes will be posted on this page, and the date of the update will be reflected at the top of the policy. Your continued use of the website after any changes constitutes your acceptance of the new policy.